FAQS / DELIVERY OF OUR MARBLE FIREPLACES

Is there a cost for delivering one of your fireplaces?

Yes – deliveries in the UK are from £70+vat. Outside UK is by specific quotation

Do you deliver the fireplaces yourself or via a third party?

Throughout the south of England we deliver using our own vehicles and staff . We deliver the products unpacked ready for inspection and carry them into your home. Elsewhere we use respected third party carriers who will deliver to your home in a sealed crate. They are not insured to unpack or carry the fireplace into your home. Always sign for the delivery as UNCHECKED

Can I specify a date and time for delivery?

Both ourselves and the carriers can deliver on agreed dates. With the carriers we can narrow down to half days and with ourselves we’re able to offer very accurate time windows

What happens if the fireplace is damaged in transit?

For deliveries by carrier we insist you sign for the delivery unchecked. Thereafter if you discover damage we will rectify as swiftly as we’re able to

For deliveries that we make ourselves we invite you to inspect the unwrapped goods as they are delivered

We will always rectify any reasonable complaint